The following terms and conditions apply to all transactions processed by this site and over phone lines. Please read carefully and print a copy for reference.
These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us.
Information about us and how to contact us
We are P&P Law Ltd, a company registered in England and Wales. Our company registration number is 04523048 and our registered office is at P&P Law Ltd, 18-20 Market Street, Heywood, Lancashire, OL10 4LY. Our registered VAT number is 795 237 981.
You can contact us by telephoning our customer service team at 01706 369986 or by writing to us at email@example.com or P&P Law Ltd, 18-20 Market Street, Heywood, Lancashire, OL10 4LY.
All our prices are shown in £ sterling and include VAT but exclude any applicable delivery and credit card transaction charges.
We reserve the right to change any advertised prices at any time.
The price you pay is the price displayed on this website at the time we receive your order, except in the instance where an error has occurred with the price shown on the website.
Please note that prices may go up or down on a daily basis.
When placing an order you are purchasing the item(s) at the price(s) shown at that time.
Should a price subsequently change after your delivery is placed we are unable to adjust your order to the new price.
In the event that an error is discovered with the price of any products you have ordered we will inform you as soon as we can whereupon we will give you the option of amending your order at the correct price or cancelling it.
If you cancel your order and have already paid for the products we will give you a full refund.
In the event that we are unable to contact you we will cancel the order and refund you any sums you have paid.
Payment can be made by most major debit and credit cards and Paypal.
Full payment for your products is taken when a new order is created.
We do not give out paper invoices. We will email an order summary to you if you have given us an email address.
Voucher codes are occasionally issued by P&P Law Ltd for use exclusively with our website.
All products are subject to availability and may be changed at any time.
If your order cannot be fulfilled you will be offered an alternative or given a full refund.
If an order is received for a discontinued or unavailable product we will automatically provide you with the up-to-date equivalent, providing it is available and the same price as the discontinued model. If this is not the case we will contact you.
We deliver to most of mainland Great Britain with the exception of some outlying areas.
Standard delivery by P&P Law Ltd is free for orders of any value; however we may charge for delivery by third party couriers and for extras such as two man delivery.
Upon delivery a signature will be required.
The following delivery information applies if you purchase an item from us that is delivered by one of our own vans:
We will contact you with an estimated delivery date. However delivery dates may be delayed by events outside our control (e.g. due to sudden stock shortages, manufacturing delays, or delivery vehicle breakdowns). We will contact you as soon as possible to let you know if there is a delay and will take steps to minimise the effect of the delay. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering the products.
The day before delivery we endeavour to advise all customers of an estimated 2 hour delivery time slot.
You will be notified of your 2 hour delivery time slot by email or telephone beforehand providing you have given us sufficient contact details.
Time slots are estimates, actual delivery times can be earlier or later due to circumstances beyond our control. This means someone must be present at the delivery address all day and able to accept the products upon arrival of our delivery vehicle.
If you find you cannot keep to the delivery date you must notify us before 12 noon one working day before delivery.
Failed delivery charges may be applied in the event that a delivery fails due to – but not limited to – any of the following reasons:
You cancel the order after the point at which the products have been loaded for delivery at our despatch point.
You provide insufficient/incorrect contact details or an incorrect delivery address thereby resulting in our inability to contact you or otherwise make a successful delivery.
You refuse delivery upon arrival of our delivery vehicle.
There is no-one at the delivery address to accept delivery. You must ensure that you can be available all day on your chosen day of delivery.
There are parking restrictions or other access problems (e.g. stairs or narrow doorways) which you failed to notify our sales operators of.
We do not allow customers under any circumstances to assist the driver with delivery or handling of any of our products.
The products will be your responsibility from the time we deliver the products to the address given by you.
UK Mail Deliveries
UK Mail will try and deliver to a neighbour if no one is in or will contact you to arrange for delivery the next day. If they cannot deliver your product they will take it to their local collection point.
Damaged and Faulty Goods
We will supply products that are in conformance with this contract and nothing in these terms will affect your legal rights.
If you discover that the products which you have received are faulty, you should notify us immediately. You have the right to a full refund if a fault is discovered within 30 days of delivery.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days after receipt of the products, without giving a reason. You may use the Model Cancellation Form attached at the Schedule to these terms (which you can send to us by email or post to the address above) but you do not have to.
You have the choice of returning the products via your own means (at your own cost to P&P Law Ltd, 18-20 Market Street, Heywood, Lancashire, OL10 4LY.), or requesting that we collect them. We will charge you the direct cost to us of collection which is £14.99 per item. We may however choose to reduce the collection charge if you are purchasing another product from us.
You have a duty of care while the products are in your possession and we reserve the right to charge you for any damage that may have occurred during this period.
We reserve the right to apply re-handling charges for returned items under some circumstances:
The products received back are ‘as new’ but incomplete; i.e. missing components and/or accessories.
Any other handling of the products which has diminished the value of the products e.g. damage or wear and tear. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We will make any refunds due to you as soon as possible and within 14 days of the cancellation date.
Accuracy of Product Information
All product information shown on the website is believed to be correct and accurate from the source material (i.e. manufacturer’s documentation). However we regret that we cannot be held responsible for any errors or omissions.
We will use the personal information you provide to us:
to supply the products to you;
to process your payment for the products;
to identify you in the future should you need to contact us regarding your purchase;
to notify you in the unlikely event of a manufacturer’s safety notice or product recall;
if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
We will comply with the General Data Protection Regulations 2018 and any other applicable data protection laws in the UK when processing any personal data which you provide.
Guarantees and Warranties
All items carry a minimum 12 months parts and labour guarantee which is subject to provisions that the appliance:
Has been used solely for domestic purposes and is on domestic premises; i.e. not for commercial or trade use.
Has been used solely in accordance with the instruction book.
Has not been subject to misuse, accident, modified or repaired by anyone other than our service engineers.
These terms are governed by the laws of England and Wales and any dispute or claim arising in connection with these terms or the contract between us shall be dealt with by the courts of England and Wales.
We take all complaints very seriously. If you have a cause for complaint then please use our help pages or write to us at the address shown below.
If you feel that we have not been able to resolve your complaint, you can access the EU Online Dispute Resolution platform here ec.europa.eu/odr
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to register a complaint with the Information Commissioner’s Office.
Find out more at ico.org.uk/make-a-complaint
Your Statutory Rights
None of the above affects your statutory rights as a consumer. We reserve the right to amend our terms and conditions clauses wherever consumer statutory rights are not affected.
Summary of Charges
Failed delivery Re-delivery £14.99 per item
Cancellation £14.99 per item
MODEL CANCELLATION FORM
To P&P Law Ltd, 18-20 Market Street, Heywood, Lancashire, OL10 4LY. or by email to firstname.lastname@example.org
I hereby give notice that I cancel my contract of sale of the following products [insert description of the products bought].
Ordered on [insert date]/received on [insert date].
Customer signature (only if this form is completed on paper):